Complaints Policy

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We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

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To ensure we can rectify any issues promptly, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

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• Call us on 01797 712067 or 07808 873112

  

• Or email us - hello@castlesph.co.uk

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We aim to respond within 3 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to the Legal Ombudsman.

 

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Many Thanks,

Castles Plumbing & Heating